Career Opportunities at Digital Link

Job Title: IT Support Technician Tier 1

Company: Digital Link

Location: Barrhead, Alberta

Job Type: Full-Time, Onsite

Compensation: Starting at $52000 per year

Are you the person your friends and family call for tech help? Turn your passion for technology into a professional career!

Digital Link is looking for a motivated and curious individual to join our team in Barrhead as an IT Support Technician. This is a ground-floor opportunity where your enthusiasm and drive to learn are more important than your resume. If you are a natural problem-solver who wants to build a career from the ground up with a supportive team, we want to hear from you.

What You'll Be Doing

As the first line of support for our diverse clients, you'll be an IT hero every single day. You will be the calm, helpful voice that guides people through their technical challenges and keeps their businesses running smoothly.

Your daily responsibilities will include:

• Providing friendly and effective technical support to clients in-person and via phone, email, virtual helpdesk, and our ticketing platform.
• Traveling to client sites within the local area to provide hands-on assistance.
• Troubleshooting and resolving issues with Windows and Mac systems, mobile devices, printers, and other peripherals.
• Carefully documenting all support requests and solutions to help our team grow smarter together.
• Assisting our senior team with current and upcoming IT projects, giving you exposure to more complex challenges.

What You Will Learn

We are committed to investing in you. You don't need to be an expert on day one, but you do need to be excited to become one. We will provide hands-on training to help you master:

• Core IT Administration: Learn to manage user accounts and permissions using industry-standard tools like Active Directory and Microsoft 365.
• Cloud & Collaboration: Gain experience supporting modern business platforms like SharePoint and other essential cloud-based (SaaS) applications.
• Network Fundamentals: Get trained to troubleshoot Wi-Fi, LAN, and other network connectivity issues. You'll get to work with leading hardware from Fortinet and Ubiquiti.
• Hardware Expertise: Become proficient in configuring and deploying desktops, laptops, and equipment that businesses rely on.
• Professional Best Practices: Master technical documentation, ticket escalation, and delivering outstanding customer service.

Who We're Looking For

• Someone with a genuine passion for technology and an unstoppable curiosity for how it works.
• A natural troubleshooter and critical thinker who enjoys solving puzzles.
• An excellent communicator with a friendly, patient, and professional demeanor.
• A detail-oriented self-starter who can prioritize and manage tasks effectively.
• A reliable and punctual team player, proud to be part of a local community.
• Bonus Points (Not Required): A related post-secondary diploma or certifications like CompTIA A+ are an asset, but a great attitude is essential.

Why Join the Digital Link Team?

• Competitive Pay & Benefits: We offer competitive wages and a full, comprehensive benefits package.
• A Career, Not Just a Job: We provide the training, mentorship, and opportunities you need to launch a long-term career in the IT industry.
• An Amazing Company Culture: At Digital Link, we pride ourselves on being more than just a workplace; we are a community. We strive to create an environment where innovation, creativity, and growth are nurtured. Our team is united by a sense of belonging, where each member's unique talents are valued and celebrated.

How to Apply

Ready to build your future in IT? We want to hear from you!

Please submit your resume and a cover letter to [email protected] In your cover letter, tell us what excites you about technology and why you believe this is the right opportunity for you.

Digital Link is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.